Cookies and browser storage

Last updated 29 October 2026

In short: this website uses the cookies and browser storage it needs to work. With your permission, it also uses Microsoft Clarity analytics cookies to help us improve the site. No advertising cookies, ever.

What cookies and browser storage are

A cookie is a small file a website saves in your browser. Browser storage (local storage and session storage) works in a similar way but stays in your browser and is not sent to us with each request. We use both only to make the site work for you.

When we ask for consent

The law in the UK (the Privacy and Electronic Communications Regulations) and in Ireland and the EU (the ePrivacy rules) requires consent for cookies and similar technology unless they are strictly necessary to provide a service you have asked for. The cookies and browser storage under "Cookies" and "Browser storage" below are strictly necessary. Analytics cookies are not, so we ask first.

Analytics (optional)

With your permission, we use Microsoft Clarity to understand how visitors use our website, such as which pages are viewed, where people click and scroll, and where they leave. This helps us improve the site. Clarity sets cookies only after you choose Accept. If you choose Decline, nothing is recorded. You can change your choice at any time using the Cookie settings link at the foot of every page.

Name	Set by	What it does	How long
_clck	Microsoft Clarity, only after Accept	Recognises your browser across visits, so Clarity can tell a returning visitor from a new one.	1 year
_clsk	Microsoft Clarity, only after Accept	Joins the pages you view in one visit into a single session.	1 day
CLID, MUID and similar	Microsoft (clarity.ms), only after Accept	Set by Microsoft on its own domain to run Clarity. Microsoft lists them in its Clarity documentation.	Up to 1 year

Separately, our server counts how many times each page is viewed, by its address only. This uses no cookies and keeps nothing that identifies you, so it needs no consent.

Cookies

Name	Set by	What it does	How long
session_id	Our website platform (Odoo)	Keeps your visit secure and working, including your conversation with Brad and any request you send.	Up to 7 days
frontend_lang	Our website platform (Odoo)	Remembers the site's language.	1 year

Browser storage that stays until you clear it

Name	What it does	How long
trc.chat.v1	Keeps your conversation with Brad on screen as you move between pages, so a request you then send can include it.	Until you start a new chat or clear it
trc.consent.v1	Remembers whether you chose Accept or Decline for analytics cookies, so we don't ask again.	Until you clear it or change your choice
trc.booking.v1	Remembers a call you booked, so you can change or cancel it from this browser.	Until the call is cancelled or you clear it
trc27saved, trcerp-proto-v3-saved	Keeps answers you chose to save with "Save and resume later".	7 days, or until you clear it

Browser storage that ends when you close the tab

While you browse, the site keeps a few working notes in your browser's session storage: your place and scroll position, the region you chose, the size and industry you picked, recent pages you viewed (for the "continue where you left off" links), a draft of a request you are writing, and whether you came from the partner page. These are deleted when you close the tab.

Other sites

Customer story films come from Vimeo and load only when you press play. Vimeo then applies its own cookie policy. Links to other websites, such as Odoo, take you to sites with their own policies.

Managing cookies

To change your analytics choice, use Cookie settings at the foot of any page. You can also delete cookies and browser storage in your browser's settings at any time. The site still works, but saved answers are lost and you can no longer manage a booked call from this browser (the calendar invitation still lets you reply).

Contact

Questions about this page: hello@trcerp.com. How we use personal information is explained in our Privacy notice.