Support and improvement
Support shaped around your requirements.
Support is shaped around your requirements, with the team and the level of help agreed with each customer.
Small businesses
- A helpdesk for questions and issues, with clear ownership of each ticket.
- Practical guidance and short how-to answers for everyday tasks.
- Planned upgrades, tested before they reach you.
Mid-market
- A named customer manager who knows your business.
- Stabilization support through your first month end on the new system.
- Regular operational reviews and an improvement plan.
Enterprise and public sector
- Specialists assigned to your applications and integrations.
- Change control, release planning and continuity across teams and time zones.
- Clear accountability for each service, agreed with your governance.
Billy delivers. Lexi keeps you running.
Billy runs your delivery and hypercare, then hands over to Lexi, who already knows your system, your decisions and why they were made. In the TRC portal she answers everyday questions, prepares small changes for a person to approve, and brings in the right TRC person, with the context, when you need one.
See the portal demo How delivery works
How support works
- Issues are received through the agreed channel and logged with an owner.
- Each issue is investigated, resolved or escalated to the right specialist, including Odoo where needed.
- Changes are assessed and approved before they are made.
- Upgrades and integrations are reviewed and tested before release.
Service levels, hours and responsibilities are agreed with each customer.
Already running Odoo with another partner, or on your own? Improve your Odoo
Support is shaped around your requirements
Different businesses need different help, from different teams. We agree it with each customer.
- A first-time owner, new to accounts. Help through your first month end, if you need it, with people who explain each step.
- A chartered accountant setting up a hotel. Help with the operational setup, not the accounting you already know.
- A business with a finance department. Month-end support every month, with a named customer manager.
- A large enterprise or public body. Specialists assigned to your applications and integrations, working with your own teams.
Tell Brad about your business, and we'll start from what you've just read.