Insight
The value of a new system is won or lost after it goes live. In the first weeks, people find the things testing missed, habits from the previous system come back, and small irritations decide whether the team trusts the new one.
What helps most is simple: a named owner for every question, quick fixes for the small things, the first month end supported closely, and a short list of improvements agreed after the dust settles.
Support should match the size of the business. A small business needs a helpdesk that answers. A mid-sized business needs a customer manager who knows it. A large organization needs specialists who know its applications and integrations.
Sound familiar? Tell Brad about your business, and we'll start from what you've just read.