Insight
The day you switch over should never be a date someone hopes for. It should be the result of checks both sides agreed in advance: data reconciled, journeys tested with real exceptions, people trained, and a decision recorded by the person who owns it.
If a check fails, the date moves. That feels expensive in the moment and is almost always cheaper than going live on hope.
For a small business, the checks are simple: the test day balances, the numbers match your current system, and you say yes. For a larger organization, the decision sits with your governance, with a clear record of who decided and why.
Sound familiar? Tell Brad about your business, and we'll start from what you've just read.