Guide

Buying a business system through public tender

Public bodies buy systems under procurement rules that rightly put fairness, value and accountability first. That shapes how requirements are written, how suppliers are compared and how the work is accepted.

Write requirements as outcomes and journeys rather than features, so suppliers show how the service will work, including the exceptions. Agree acceptance criteria before award, and plan one service at a time.

Two of TRC's earlier projects came through public bodies: Marymount, which moved off Sage 50 after a public tender, and Shannon Duty Free, the retail operation of a state body, in 2015.

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