One connected platform for public services.
Finance, procurement, people, assets, permits, cases and citizen services, connected on one platform and adopted one department at a time, alongside the systems you already run.
How it would work
- Start where the value is clearest: one department, one service, proven before the next.
- Connect to what you already run: finance, identity, records and specialist systems stay until you choose to move them.
- Expand department by department, so each step proves the next.
- Move finance, procurement and HR across when your current ERP reaches end of life, without a single big-bang switchover.
- Applicants see progress and outstanding actions; staff see ownership, deadlines and the next decision.
- Routing and approvals follow documented departmental rules, with documents, correspondence and decisions kept with the case.
Statutory requirements, records retention and identity rules are agreed with each department.
Situations we hear
- Where an ERP is nearing end of life, finance, procurement and HR need a route forward without one big switchover.
- Each department has its own system for permits, licensing, inspections or requests, and they do not talk to each other.
- Residents and businesses chase updates by phone and email because they cannot see where their application stands.
- Staff re-key the same information between departments, and audit trails are assembled by hand.
- Where changes to a core system take time, services can still improve alongside it.
- A legacy system is approaching end of life, and a single big-bang replacement feels too risky.
What one platform can cover
Finance and budgets
General ledger, payables, receivables, budgets and reporting
Procurement
Requests, approvals, purchase orders and supplier management
People
Employees, time off, attendance and recruitment; payroll by localization
Assets, facilities and fleet
Equipment, maintenance requests and vehicle costs
Permits, licensing and inspections
Applications, reviews, decisions, fees and renewals as configured case flows
Requests and case management
Resident and business requests routed to the right team with service targets
Citizen self-service
Online forms, status and documents through a portal
Documents and signatures
Records kept with each case; electronic signature where valid
Where specialist systems or TRC enhancements come in
Each is connected, kept, or built as a TRC enhancement, decided with you:
- Fund accounting and grants management
- Property tax and assessment
- Utility billing
- Public safety and emergency dispatch
- Statutory records retention schedules
Replacing an aging public-sector ERP
Most governments have invested heavily in their current core systems, and that investment deserves respect. We would not ask you to switch everything at once. The first department proves the platform; finance, procurement and HR move when the timing is right for you, with parallel running and a tested cutover.
Journeys
Each journey shows who does what, the information that follows the work, and how decisions improve. Existing systems you want to keep stay in place.
Are reviews, evidence and delegated authority sufficient to decide this case?
Incomplete application. The case is returned to the applicant with the missing items listed, and the clock does not start until complete.
The objective. The department wants applicants to see progress and outstanding actions, and staff to see ownership, deadlines and the next decision, with documented rules guiding routing and approvals.
How the work flows
- Applicant Submits the application through an online form, attaching plans and documents.
- Intake officer Checks completeness against the required documents for the application type.
- System Routes the case to the correct team based on application type and documented departmental rules.
- Specialist reviewers Review relevant aspects and record findings on the case.
- Case officer Requests further information from the applicant if needed, pausing the case until it is received.
- Authorized officer Makes the decision under delegated authority, recorded with the documents and reasons. Decision: Are reviews, evidence and delegated authority sufficient to decide this case?
- Finance Issues the fee or invoice, matched to the case.
- System Notifies the applicant of the decision and updates the status visible in their portal.
What must stay connected
- Application, plans and supporting documents
- Routing and reviewer assignments
- Correspondence with the applicant
- Decision, reasons and authority
- Fees and payments
- Status visible to the applicant
When it doesn't go to plan
Incomplete application
The case is returned to the applicant with the missing items listed, and the clock does not start until complete.
Several reviewers needed
Parallel review tasks are assigned and the case waits until all are completed.
Revised submission
New documents are added to the same case with version history, keeping prior reviews traceable.
Officer reassignment
Ownership changes are recorded, and the new officer sees the full case history.
Payment discrepancy
Underpayment or overpayment is flagged to finance before the decision is released.
Decision requires escalation
The case is routed to a senior officer or committee under documented rules.
Why it matters. Applicants receive clearer visibility, staff have shared ownership and deadlines, and the department builds a foundation it can extend to other services.
Core apps
Optional but recommended
How TRC delivers it
- Standard in Odoo · TRC configures Website forms creating cases in helpdesk or project, with stages for each step.
- Standard in Odoo · TRC configures Approval rules in Studio for routing and delegated decisions.
- Standard in Odoo Documents, signatures and invoicing linked to the case, with portal access for applicants.
- TRC connects Connection to retained finance, identity, records or specialist systems.
- TRC builds Statutory deadline tracking, because each department's deadlines are set by its own rules.
What we would prove before you commit
- Run test applications through intake, review and decision with sample documents.
- Show an applicant's portal view at each stage.
- Confirm routing rules match documented departmental procedures with the department's own staff.
Odoo 20 documentation: Website forms (Odoo 20.0) opens odoo.com ↗ · Helpdesk SLAs (Odoo 20.0) opens odoo.com ↗ · User portals (Odoo 20.0) opens odoo.com ↗
Open this journey on its own page
Are the renewal evidence and payment sufficient under the applicable rules?
Renewal submitted after expiry. Flagged for officer review under the documented late renewal rule.
The objective. The licensing team wants renewals submitted and paid online, checked against the existing license and issued with a clear status.
How the work flows
- System Sends renewal reminders before the expiry date.
- License holder Submits the renewal online, confirming details and uploading any required documents.
- Licensing officer Reviews the renewal against the existing license record.
- License holder Pays the renewal fee online.
- Licensing officer Approves and issues the renewed license, signed electronically. Decision: Are the renewal evidence and payment sufficient under the applicable rules?
- System Updates the license status visible to the holder.
What must stay connected
- License record and expiry date
- Renewal submission and documents
- Fee and payment
- Issued license
When it doesn't go to plan
Renewal submitted after expiry
Flagged for officer review under the documented late renewal rule.
Change of business details
The officer verifies the change before approval.
Payment fails
The renewal remains pending until payment is completed.
Why it matters. Renewals are processed with fewer manual steps, and license holders can see their status without calling.
Core apps
How TRC delivers it
- Standard in Odoo · TRC configures Subscriptions or recurring records to manage license terms and renewals.
- Standard in Odoo · TRC configures Website forms and portal access for renewal submission and status.
- Standard in Odoo Electronic signatures and online payments.
What we would prove before you commit
- Process a test renewal from reminder through payment to issued license.
- Show a late renewal flagged for review.
Odoo 20 documentation: Subscription renewals (Odoo 20.0) opens odoo.com ↗ · Request signatures (Odoo 20.0) opens odoo.com ↗
Open this journey on its own page
How urgent is the request, and does it need an internal or external specialist?
Urgent safety issue. Prioritized immediately with notification to the facilities manager.
The objective. Facilities wants each request logged, assigned, tracked to completion and costed against the asset.
How the work flows
- Staff member Submits a maintenance request through an internal form, selecting the building or vehicle.
- Facilities coordinator Assigns the request to a technician or contractor with a priority. Decision: How urgent is the request, and does it need an internal or external specialist?
- Technician Records work done, parts used and time on the request.
- Facilities coordinator Closes the request and records any contractor costs.
- Facilities manager Reviews costs and recurring issues by asset.
What must stay connected
- Asset record
- Request history
- Work done, parts and time
- Costs by asset
When it doesn't go to plan
Urgent safety issue
Prioritized immediately with notification to the facilities manager.
Request needs an external contractor
A purchase order is raised and linked to the request.
Why it matters. Requests are tracked to completion, and the department can see maintenance costs by asset to inform planning.
Core apps
Optional but recommended
- Documents So supplier bills are captured, not typed.
How TRC delivers it
- Standard in Odoo Maintenance requests and equipment, and fleet vehicle service records.
- Standard in Odoo · TRC configures Request forms, priorities and asset categories.
What we would prove before you commit
- Log and close a test request for a building and a vehicle, and show costs by asset.
- Show an urgent request prioritized and a contractor purchase order linked to its request.