Department Stores and Concessions.

Owned departments, concessions and consignment brands on one system, so every partner is settled correctly and every square foot earns its place.

Department stores and multi-brand retailers that run their own departments alongside concessions, consignment brands and in-store services. See it working before you commit, with your own data.

See the CORE report you would get

Castlegrove Department Stores is a made-up business, to show you the CORE report Brad writes from your conversation. Yours is written from your own business and reviewed by a TRC expert before you see it.

Open the sample CORE report

Built for Department Stores and Concessions

What it does on day one, so your TRC Explore Zone™ is spent on what makes you different. Every TRC ERP Industry Solution is shaped by TRC’s 35 years of industry experience, with the know-how built in.

What each card does for you

Every concession settled right Concession commissions typically run at 22% to 35% of sales, so every return and promotion changes what is owed.
Floor space that earns Owned departments, concessions and services must be compared on the same terms to plan the floor.
One customer across every brand Transaction, email and loyalty data should belong to the store, whichever brand made the sale.
Reasons to visit Department stores are betting on services, events and experiences to bring shoppers through the doors.
Owned stock under control Owned departments tie up stock and carry markdown risk that concessions do not.
Do more with fewer staff Wages are rising and teams are smaller, in every industry.

Sources: ShopAppy, concession models reviving department store floors , Cripps, retail concession agreements , Reuters analysis, department stores bet on shopping experiences . The last key applies to every Industry Solution.

Concession sales through your tills

Concession brands sell through the store's tills, so every sale, return and discount is recorded line by line against the right partner.

Commission and rent settlement

Calculate each partner's commission, tiered rates or minimum rent from their sales, and settle weekly or monthly with a clear statement.

Partner portal

Concession partners see their sales, stock, statements and payments online, so fewer queries reach your finance team.

Consignment stock

Hold brands' goods on consignment, owned by the supplier until sold, so they stay out of your stock value until you pay for them.

Returns and gift cards across every brand

Customers return any item and spend gift cards in any department, with the effect on each partner's commission handled automatically.

One loyalty program for the whole store

Shoppers earn and spend points with every department and concession, and the customer record stays with the store.

Personal shopping and in-store services

Customers book personal shopping, beauty treatments, alterations and events online, with staff and rooms scheduled together.

Events and launches

Sell tickets and manage guest lists for launches, masterclasses and seasonal events, then follow up every guest.

Buying and replenishment for owned departments

Buy by season and department, with reorders from sales, stock and supplier lead times, so owned stock stays lean.

Markdowns and clearance

Plan markdowns by department and line, and see the margin effect before prices change at the till and online.

Profit by department and floor

Compare owned departments, concessions and services by sales, margin and income per square foot, floor by floor.

Staff rotas across departments

Plan your own and partner staff by department and shift, with service standards and training recorded for everyone on the floor.

Tell Brad about your business.

Your CORE report follows, reviewed by a TRC expert.

One monthly price for TRC ERP, plus Odoo licenses billed by Odoo. Your fixed monthly cost comes at the end of the TRC Explore Zone™. Your system is hosted by Odoo. *Terms and conditions apply.