Customer story

Connecting the complexity behind duty-free retail.

Duty-free retail reaches well beyond the point of sale. Shannon Airport Authority's operation included bonded and non-bonded warehouses, airport-system information and customs interfaces, and a growing set of separate applications had added complexity.

Retail platform and point of sale

The connected workflow

• Duty-free stores
• Bonded and non-bonded warehouses
• Airport systems
• Customs interfaces

What TRC contributed

• An integrated retail platform covering point of sale, contactless chip and PIN, e-commerce, loyalty and analytics
• Links between the duty-free stores and both bonded and non-bonded warehouses
• Interfaces to the airport's own systems and to US Customs and Border Protection
• Support from Dublin

TRC implemented an omnichannel retail platform across the duty-free stores and warehouses: terminal point of sale, contactless chip-and-PIN payments, e-commerce, loyalty, passes and analytics, with interfaces to the airport operating system and US Customs and Border Protection.

Documented benefits

• A single retail platform
• A clearer understanding of the retail business
• An improved passenger shopping experience

Stores, warehouses and external interfaces have to be designed together, with each boundary owned. Businesses with specialist external systems face the same question on Odoo: which systems and obligations stay, and how each connection is proved.

Retail Times, Q2 2015. Historical project scope.

Sources: Retail Times, Q2 2015 opens retailexcellence.ie ↗ .

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