Customer story

Connecting the retail business behind every order.

Michael Murphy Home Furnishing worked with TRC to connect stores, e-commerce, warehouse operations and head office. The published 2022 account describes seven outlets at that time, with sales, stock and warehouse activity needing to form one picture for the people running the business.

Connected retail: ERP, point of sale and e-commerce

The connected workflow

Store sales
Online orders
Warehouse operations
Head-office reporting

What TRC contributed

A connected head-office system
In-store retail software with point of sale and barcoding
Integration of e-commerce and warehouse management

TRC connected head office and the stores, with e-commerce and warehouse management integrated. Barcoding was part of the warehouse design. The work addressed the connections between functions rather than treating each application as a separate installation, and continued with assistance and training after go-live.

Documented benefits

More efficient processes
Better management visibility across stores, warehouse and online
Support for processing more orders, and improvements in productivity, sales and profit as reported by the customer

If your stores, website and warehouse each keep their own version of the truth, this is the connection that matters. For an Odoo project we'd demonstrate your own sale, stock, warehouse and finance workflow with the same discipline.

Published TRC account, September 2022. Scale described as at that time (seven outlets).

Sources: TRC Solutions case study opens trc-solutions.com ↗ .

Sound familiar? Tell Brad about your business, and we'll start from what you've just read.